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2026 Historic Hotels Annual Conference · October 13–16 · Williamsburg, Virginia
Your hotel is one of a kind. Deliver it every day.
The welcome. The room details. The service traditions guests remember.
Yipy brings your standards, SOPs, and quality checks into one system, helping every department and shift deliver the experience that makes your hotel distinctive.
Keep what makes your hotel special from getting lost between shifts.
Your team shouldn’t have to piece together expectations from scattered documents or depend on a few experienced employees to know how everything should be done.
Yipy connects those expectations to daily work—and gives leaders visibility into where attention is needed.
When standards are disconnected
With Yipy
Standards and SOPs scattered across files and folders
One organized source for standards and SOPs
Employees searching through information unrelated to their work
Expectations organized by department and role
Quality checks managed separately from standards
Audits and workflows connected to the standards being evaluated
Leaders piecing together where problems are occurring
Reporting that helps identify gaps and direct follow-up
HOW YIPY HELPS
Make distinctive service easier to deliver consistently.
Bring your standards together
Organize property standards, SOPs, and applicable brand or external requirements in one place.
Preserve your property’s service traditions
Turn the details that make your hotel distinctive into clear expectations your team can find and follow.
Give every team clarity
Organize standards and workflows by department and role so employees can focus on their responsibilities.
Check what matters
Build audits and daily workflows around the standards that define your guest experience.
See where attention is needed
Use reporting to identify missed standards, recurring issues, and departments that need support.
Focus coaching and follow-up
Use findings from quality checks to guide conversations, reinforce expectations, and evaluate performance over time.
MEET US IN WILLIAMSBURG
Tell us what you’re working to improve.
Whether you’re bringing SOPs together, preparing for an assessment, or addressing inconsistent service, let’s start with the challenge at your property.
In a brief conversation, we’ll explore your current approach and show the parts of Yipy most relevant to your team.
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Adam Tuttle, CEO
Talk with Adam, former Four Seasons hotelier, about connecting your property’s standards to the experience you promise guests. ► adam@yipy.io
Todd Marchant, COO
Talk with Todd about organizing standards, establishing team ownership, and building a practical approach to quality management. ► todd@yipy.io
Frequently asked questions
What does Yipy do?
Yipy is a hospitality standards management system. It connects standards, SOPs, workflows, auditing, and reporting so hotel teams can manage how their expectations are delivered.
Can we use our own standards and SOPs?
Yes. Yipy can organize your property’s standards and SOPs alongside applicable brand and external requirements. The conversation starts with what your hotel needs to deliver.
Does this mean making our service more standardized?
Your hotel defines the experience. Yipy helps make those expectations clear and accessible while giving leaders a way to evaluate delivery. Your standards can preserve distinctive service traditions and specify where employees should exercise judgment.
Do we need to replace our existing standards?
No. We can begin with the standards and SOPs you already use, then discuss how to organize them and connect them to workflows and quality checks.
Who should join the meeting?
General managers and leaders responsible for operations, quality, training, or standards are a good starting point. If another colleague owns the challenge you want to discuss, bring them along.
Is this a full product demonstration?
The initial meeting is a brief conversation about your property. We can show a relevant example and arrange a deeper demonstration with the right people afterward.
What if our conference schedule is already full?
Select that option in your meeting request, and we’ll coordinate a conversation after the conference.